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Terms & Conditions

1. SUPPLIER IDENTIFICATION

OctagonOnline.co is a site operated by Octagon Limited.
We are registered in England under company number 02186130 and with our registered office at 87 High Road, Ickenham, Middlesex, UB10 8LH.

Our main trading address is: Octagon Ltd, 85 - 87 High Road, Ickenham, UB10 8LH
Our telephone number is: 01895 624545

Our e-mail is: online@octagon.ltd.uk

Our VAT number is 530936450

2. PRIVACY POLICY & COOKIES

CONTRACT EXECUTION

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

EMAIL NEWSLETTER

  • If you sign up to our newsletter when registering for an account we may use your email address to send you information about products or services.
  • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

COOKIES & MONITORING

A cookie is a small text file that we store on your device. Cookies provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies - These cookies are used to recognise you when you return to our website.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from. 

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data:

  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.

In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber-crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which we may hold or possess about you.

3. PRODUCT INFORMATION 

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

You may notice that some products we display are not available to purchase directly from our online store. The reason being that some manufacturers and suppliers restrict the sale of certain product ranges online. We do apologise for any inconvenience this may cause, however if you get in touch via the "more information" button on the product page or simply send us an e-mail, we can still sell you these items & deliver them to you as normal.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

4. 14 DAY RETURNS POLICY

We understand that sometimes products need to be returned. We aim to make this process as easy and streamlined as possible for you.

You are entitled to return your purchases should you wish, provided you do so within 14 days of receiving your items.- To return products you should inform us in writing, by e-mailing online@octagon.ltd.uk. This e-mail should include the following details:

  • Your name

  • Your address

  • Details about the items you're returning
  • A contact number

You can then send the items you are returning to our Rickmansworth address:

Unit 36, Orbital Business Park

Dwight Road

Tolpits Lane

Watford

WD18 9DA  

Items should be returned in an as-new condition , in original packaging. Please include the original invoice, simply writing on it stating which items are for return. We welcome returns by hand or by courier service.

Return postage costs should be paid by the customer. Once we have received your return, we will reimburse the value of the items, as well as the cost of return postage, only up to the amount paid for postage in the initial order. This is a maximum of £7.50, which is for our premium delivery service. Any supplementary costs will be paid for by the customer. Receipt of delivery must be retained, and provided to us should we request it.

Our return policy excludes and personalised or custom items. (Such as custom length cable) - We will process your refund and reimburse you your money, by payment method used for the original transaction, within a week of receiving the goods. 

Please note, deductions may be made from the reimbursement for any loss in value of the products as a result of insufficient care by the customer.  

NEED HELP?  

Help on returning products is available by contacting online@octagon.ltd.uk - and one of our friendly customer service team will be in touch to help you with the process.

5. MONITOR AUDIO GUARANTEE AND SERVICE

To validate your warranty please visit www.monitoraudio.co.uk/support/register within 30 days of purchase. This equipment has been fully tested prior to dispatch from the factory. Both the craftsmanship and the performance of this product is guaranteed against manufacturing defects for the period of 5 years from the date of purchase, provided that the product was supplied by an authorised Monitor Audio retailer. Octagon are authorised retailers of Monitor Audio products. Monitor Audio accepts no responsibility for defects arising from accident, misuse, abuse, wear and tear, modification, or operation outside of that specified within the manual. Neither will responsibility be accepted for damage or loss occurring during transit to or from the parties claiming under this guarantee. This guarantee covers labour and parts. The liability of Monitor Audio is limited to the cost of repair or replacement of the defective parts (at the discretion of Monitor Audio) and under no circumstances extends to consequential loss or damage.

Equipment should be returned in its original packaging to the original supplier where possible, or to any other authorised Monitor Audio dealer. If it is not possible to return the equipment by hand, then it should be sent carriage prepaid via a reputable carrier. If the original packaging is not available replacement packaging can be purchased from Monitor Audio. If you have any difficulties complying with these requirements please contact Monitor Audio directly by calling their customer service line; 01268 740580

6. NOTICES 

All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

7. CONCLUSION

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

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Octagon Limited
Ickenham Head Office
87 High Road,
Ickenham
UB10 8LH

Tel: 01895 624 545

Rickmansworth Office
Unit 36, Orbital 25 Business Park,
Dwight Road,
Tolpits Lane,
Watford,
Hetfordshire
WD18 9DA

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